S5 Agency World

General Manager (Rotterdam Operations) - Rotterdam

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Active since 18-08-2017 Job category Maritime
Location Rotterdam Level Management
Educational level Bachelor / Graduate Employment type Fixed term contract with option...
Hours 38 - 0 Salary N.O.T.K.
Working @ S5 - Work hard, play hard!

At S5, we don’t expect our customers to settle for second-best and you shouldn’t either. Like you, we have great ambitions: to become the world’s leading shipping agency service. Challenging for sure, and hard work but also interesting, dynamic, satisfying and definitely fun. Always with our corporate values as a solid foundation, of course.

Our no-nonsense approach is to-the-point and clear, hands-on and can-do. From communicating with worldwide customers to having a nest of poisonous spiders removed from a shipment - never a dull moment! Fortunately, you always have your colleagues to fall back on who are dedicated professionals like yourself. Independent team players who together want to make a difference to our customers and help improve our shipping industry.

Everything at S5 is new and we are open to any innovation or change which might benefit our customers. If you see a new opportunity, we will encourage you to seize it. We will also encourage you to grow along with us, with plenty of career opportunities and a strong focus on professional training.

From day one, you are an integral part of our team, both inside and outside the office. More than anything we need team spirit to realise our international ambitions. In a dynamic world, we aim to grow fast. To become the best because only the best will do!

Discovering new opportunities?

S5, based in Rotterdam, is looking for a:

General Manager (Rotterdam Operations)

Role description:

Within this role you will oversee the process of securing that all duties and tasks regarding the vessels in port are executed in an orderly fashion. You are responsible for all operational duties of the department, maintaining and expanding the business and making sure that all financial processes within the operations department run smoothly.

Tasks and responsibilities:

  • Daily supervision of the Team Leads, Marine Operators & Boarding Clerks within the responsible office;
  • Deriving concrete actions for the Operations team from the given strategic goals which are set by Management;
  • Signalling bottlenecks and problems and providing solutions for these issues together with Management;
  • Taking initiative to enforce the team dynamic, maintain quality standards and increase the customer satisfaction;
  • Contributing a positive attitude towards following procedures;
  • Responsible for reaching budgets, controlling and achieving results and goals of the internal monthly reports, balances and income statements;
  • Control the quality of the delivered services and the work processed;
  • Deliver reports for Management;
  • Representing S5 within the branch and participating in network events to improve the image of S5;
  • Maintaining intensive contact with clients to improve customer relations to keep and increase the existing business, but also creating new opportunities.


This vacancy is open to lead our Operations team in Rotterdam (head office of S5 North Europe). The team consists of Team leads, Marine Operators and Boarding Clerks.

Requirements & Education:

  • A bachelor’s degree;
  • A minimum of 5 years relevant experience in a management role within the shipping industry;
  • Experience in managing teams within a commercial organization;
  • Pro-active, involved, result oriented and focus on quality;
  • Ability to have helicopter view and quickly analyze situations;
  • Strong IT skills;
  • Flexible and does not have a 9 to 5 attitude;
  • Ability to work with international contacts and have a global perspective;
  • Have good communicative skills and good knowledge of both Dutch and English, both verbally and in writing;
  • Have a positive, can-do attitude and commitment to the company, based on our core values of Service, Innovation, Integrity and No-Nonsense.

What we have to offer:

S5 offers a challenging job with good opportunities to develop yourself within a growing international and professional environment.

Salary and other benefits:

  • Competitive salary;
  • Personal development and training opportunities;
  • Mobile phone;
  • Pension, contribution to health insurance, travel expenses, etc.

Yes, I want this job:

We invite you to apply! Please send us your CV and cover letter. In this cover letter let us know why you want to work for S5 and why you think you are suitable for this position. Do you have any questions regarding this position, please feel free to contact our Human Resources department at (+31)10-506 2000.

More information
This listing is a full-time job

Job category Maritime
Industry / Industries Maritime
Region Netherlands
Keywords general manager, operations, maritiem, scheepvaart, agentschap, agent, agency, marine, shipping

Contact information

Name Sophia Griffioen